USD
EUR
GBPOther
1:Items out of stock
Occasionally, an item may be out of stock from the manufacturer.
Our procedures for out of stock items are as follows:
1) Sometimes we may hold the whole order and wait until the backordered product arrives, or request a substitution be made, as normally our back orders can arrive in 48 hours. If this is the case, you will be notified by email.
2) If we have shipped out your order without the backordered product and it becomes temporarily unavailable, you will be refunded the amount of the item and the shipping difference (if applicable) back to via PayPal or deposit the amount into your account, so you can spend it your next order, or send the out of stock items in your next order. Our customer service people will contact you and confirm with you when this case happen.
2:Undeliverable Packages
Please verify that your shipping information entered and contact number are correct. Incorrect billing and/or shipping information will delay the processing of your order. An undeliverable package is a package that air express company can not reach the consignee. Due to the shipping is international delivery, there will be stocking charge if they can not reach the consignee after 3 days, and customers have to pay the charge after they collect the products. So please make sure you shipping address and the telephone number are correct.
3:Other
Sometimes, manufacturers change the packaging, the color or the design of an item. The items you receive may not appear exactly the same as pictured on the website. In some cases, substitutions may be made. We reserve the right to limit quantities and refuse an order.
Occasionally, an item may be out of stock from the manufacturer.
Our procedures for out of stock items are as follows:
1) Sometimes we may hold the whole order and wait until the backordered product arrives, or request a substitution be made, as normally our back orders can arrive in 48 hours. If this is the case, you will be notified by email.
2) If we have shipped out your order without the backordered product and it becomes temporarily unavailable, you will be refunded the amount of the item and the shipping difference (if applicable) back to via PayPal or deposit the amount into your account, so you can spend it your next order, or send the out of stock items in your next order. Our customer service people will contact you and confirm with you when this case happen.
2:Undeliverable Packages
Please verify that your shipping information entered and contact number are correct. Incorrect billing and/or shipping information will delay the processing of your order. An undeliverable package is a package that air express company can not reach the consignee. Due to the shipping is international delivery, there will be stocking charge if they can not reach the consignee after 3 days, and customers have to pay the charge after they collect the products. So please make sure you shipping address and the telephone number are correct.
3:Other
Sometimes, manufacturers change the packaging, the color or the design of an item. The items you receive may not appear exactly the same as pictured on the website. In some cases, substitutions may be made. We reserve the right to limit quantities and refuse an order.
